FAQ

Accepted payment methods on aolstecell.net are: PayPal, credit card, and debit card. Usually, the settlement of e-checks and pending payments takes 3-4 business days.

No. You can pay with a credit/debit card (Visa, MasterCard, American Express, and Discover) or eCheck – all without having a PayPal account. After being redirected to the PayPal site, click on the “Pay with a debit or credit card” tab.

Yes. PayPal uses SSL technology to protect your data. Additionally, if you send a payment through PayPal, the recipient will not receive sensitive financial information, such as your credit card number or bank account number. This means you don’t have to worry about paying people you don’t know. PayPal is designed from the ground up to be a safer way to send money online. Your financial information will not be sold or shared with any merchant or seller.

All payment processing is handled by an independent, secure payment processor. aolstecell.net does not provide any payment information. Check the following information and contact your credit card issuer if the problem persists:

1. Incorrect billing information
2. Insufficient funds
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4. The card has expired
5. The card has not been activated
6. The card cannot be used to pay for goods/services in a situation where the cardholder is not present (online/internet)
7. 3-D Secure (MasterCard SecureCode and Verified by Visa) has not been activated
8. Credit limit has been reached

A payment made via e-check will be processed in PayPal after a few days. The status will be pending, and we will not ship your order until it has cleared.

Please note that business days, excluding Saturdays, Sundays, and holidays, are counted in terms of delivery time. To find out the specific delivery date, visit our shipping page.

In most cases, your products will be delivered within the estimated delivery time. If the package still doesn’t arrive, contact our customer service via email or the submit a request option. We will get back to you shortly.

Generally, orders cannot be changed after they have been placed. However, if you contact us immediately after placing the order, we will try to accommodate the change. If the order has already been shipped, we cannot make any changes.

We will usually send you a tracking number within the next few business days. If you have any questions, click here to contact us, and our customer service center will respond within 24 hours.

For more information, please visit the Shipping Page.

RMA stands for Return Merchandise Authorization. Customers wishing to return items must request an RMA. After RMA authorization, customers can return items by printing the return address on the label.

Warranty items can be returned for a refund or exchange.
To successfully apply for RMA, only 5 steps are required:

1. Submit a Return RMA request at here
2. Describe in detail why you want to return the item. For example, what is wrong with the item? Is it defective? A detailed description will help us resolve the issue beforehand.
3. Send us a photo or video that better illustrates the issue.
4. After returning the item, inform us of your expected choice. Would you like an exchange or a refund?
5. Then click Apply, and the RMA will be successfully submitted. You will receive a response within 1-2 business days.

Absolutely not. You must request an RMA regardless of which products you want to return, as we need to refund you or exchange products according to the received RMA number.

Yes, tracking the returned product is necessary.
Note: aolstecell.net is not responsible for missing returns, so a tracking number is required on your part.

After RMA approval, you will receive an RMA with the return address within 1-2 business days. You can print the "Return Shipping Authorization" label with the return address and other information and attach it to the package for further processing of the refund or exchange.

Tips:

1. It is recommended to perform one complete discharge and charge every three months to maintain battery calibration.
2. Dim the screen brightness as much as possible while still being able to see; this will help the battery last longer.
3. Turn off any hardware and programs you are not using. If you don’t need them on, turn them off.
4. Change the power setting to portable/laptop or energy-saving mode to extend battery life.
5. Add more RAM to minimize hard drive access.
6. After storing the laptop battery and recharging it, it may only charge for 10-15 minutes before indicating that the notebook battery is fully charged. This is common with laptop batteries. To resolve this, simply remove the battery from the laptop and then reinsert it to restart the charging process.

Warnings:

1. Automatic updates on the computer mean that certain things are running continuously when you don’t need them.
2. Playing CDs and DVDs while the battery is not connected to the charger will drain it faster.
3. Do not play games on the computer when the battery is unplugged, as it has to work harder to run all graphics and other necessary programs.
4. Never connect the laptop to a car charger as a substitute for the laptop battery power. You are likely to damage or destroy your laptop.
5. A lithium-ion battery can be damaged if the voltage drops below a certain level. Avoid completely and repeatedly discharging the notebook battery.
6. If you plan to not use the notebook battery for a month or longer, fully charge the laptop battery and then store it in a cool place. The laptop battery will discharge while in storage and will need to be recharged before reuse.

When you buy a new laptop or a new laptop battery, proper charging, discharging, usage, and storage will maximize the battery's lifespan and capabilities. Even before the first use of the laptop, it's important to know how to charge and care for the battery to use it as effectively as possible for as long as possible.

1. Charging and Discharging
   According to CNET authors Asher Moses and Brian Nadel, the first thing you should do with a new laptop is “wait for the battery to completely discharge (5%) before charging it.” Fully discharging the battery (to 5%) when using it on battery power, then charging it to 100% before using it again helps to establish a memory in the battery regarding the charge level it can maintain. Do this at least the first two times you use the laptop on battery power, and repeat as often as possible to fully utilize the battery.
2. Storage
   If you plan to use the laptop as a desktop computer most of the time, Rick Broida from "PC World" suggests removing the battery from the laptop and using only the AC adapter. Insert the battery and charge it only when you plan to move the laptop and use it without AC power, as “if you leave the laptop plugged in 24 hours a day, 7 days a week… the battery rarely (if ever) has a chance to discharge, [therefore] it loses the ability to hold a charge.” Charge the battery before moving the laptop and, if possible, fully discharge it before recharging.
3. Temperature and Climate
   One of the main causes of battery failure is overheating. Erik Rhey from "PC Magazine" suggests that overheating can be avoided by using cooling pads and not placing the laptop on soft surfaces like pillows and blankets. Some batteries are designed to detect if they are overheating and will simply not charge if that occurs, so it’s in your best interest to keep the battery cool. Dust entering the laptop and clogging the cooling fan can also cause overheating issues, so try to keep the area around the laptop clean. Obviously, leaving the laptop in a car where it can overheat can also cause problems, so avoid that as well.
4. Power Settings
   Once you master charging the battery, go to the computer's Power Settings in the Control Panel and dim the computer display, adjust the display and sleep timeout settings, and check if any advanced settings can help to maximize battery life.

Usually NO. New batteries are delivered in a discharged state and should be fully charged before use. It is recommended to fully charge and discharge a new battery two to four times to allow it to reach its maximum rated capacity.
It is generally recommended to charge overnight (about twelve hours). It is normal for the battery to heat up during charging and discharging.
During the first charging, the device may indicate that charging is complete after just 10 or 15 minutes. This is a normal phenomenon with batteries. New batteries can be difficult to charge; they have never been fully charged or "broken in." Sometimes, the device's charger may stop charging the new battery before it is fully charged. If this happens, remove the battery from the device and then put it back in. The charging cycle should restart. This may happen several times during the first charging of the battery. Don't worry; this is completely normal.

What to do with the battery:

1. Fully charge/discharge the battery for 3 cycles before achieving the full capacity of the new battery.
2. Fully discharge and then fully charge the battery every two to three weeks to check its condition.
3. Run the device on battery power until it shuts down or a low battery warning appears. Then charge the battery according to the user manual.
4. If the battery will not be used for a month or longer, remove it from the device and store it in a cool, dry, and clean place. Recharge the battery after the storage period.
5. Ensure maximum battery performance by optimizing the device's power management features. Further instructions can be found in the manual.

Battery precautions:

1. Do not short-circuit. Short-circuiting can cause serious damage to the battery.
2. Do not drop, hit, or otherwise abuse the battery, as this may expose the cell's contents, which are corrosive.
3. Do not expose the battery to moisture or rain.
4. Keep the battery away from fire or other sources of extreme heat. Do not incinerate. Exposing the battery to extremely high temperatures can cause an explosion.

The charm of a laptop is that it can be easily transported from one place to another. Whether you are moving the laptop from one room in the house to another or taking it with you on vacation, portability is a key advantage of a laptop. However, portability becomes less convenient when the laptop battery is not charging, as the computer then has to be plugged in at all times. There are three main reasons why a laptop battery may not be charging, and none of the solutions are inexpensive.

1. Faulty battery
   Sometimes the battery refuses to charge because it is defective. Whether it is prematurely damaged or has aged over time, a faulty battery will not charge. Replacing a damaged battery can be expensive, with replacement prices on the aftermarket starting at around $100 at the time of publication. If the computer is still under warranty and has a defective battery, contact the manufacturer to see if it is possible to replace the battery under warranty. Otherwise, based on the age of the computer and the cost of the battery, determine whether it is worth replacing.
2. Faulty motherboard
   Similar to batteries, laptop motherboards can begin to malfunction with age, although some may also fail prematurely. In such cases, the part of the motherboard that supplies power from the DC jack to the battery stops working. Unfortunately, this also involves replacing the entire motherboard. Motherboards are usually covered by manufacturer warranties, so if the warranty is still valid, you may be able to get a free repair. However, if the laptop is out of warranty, the repair cost is rarely worthwhile, as replacing the motherboard—considering parts and labor—often costs more than the laptop itself.
3. Faulty power adapter
   If the power adapter is damaged, the battery will not charge properly. Minor internal cracks and breaks in the power cord can cause intermittent power delivery to the battery, while a damaged power adapter forces the computer to run on battery power until the battery is completely drained. The power cord is the easiest part of the laptop to replace since many universal adapters are available. Although a replacement power adapter is still expensive, it is much cheaper than replacing the battery or motherboard.
4. Troubleshooting
   Troubleshooting a battery that is not charging is rarely a "do it yourself" task; without the proper tools and knowledge, the only component you can check yourself is the power adapter. This can be done by removing the battery from the laptop, plugging the laptop into a power outlet, and trying to turn it on; if the laptop powers on, the power adapter is working, but if it does not, the power adapter is faulty. If the power adapter works, the next step is to take the computer to a certified technician to determine the exact cause—or sometimes causes—of the battery not charging.

Laptops are designed to charge the battery when the laptop is connected to the power adapter. However, over time, the battery may start to charge incompletely, seem to have a shorter lifespan, or may stop charging altogether. This is quite common: the battery technology in laptops is not yet advanced enough to guarantee long battery life and flawless performance. Unfortunately, there’s little that can be done to revive a truly exhausted battery, except for replacing it.

1. Remove the battery from the laptop. Look at the sides of the battery. You may find a small panel with three or four LED lights or some kind of label relating to battery life. Press the button or part of the panel that seems to light up the LEDs. If the battery is functioning normally, you will see one, two, or three "light bars" indicating the charge level of the battery. If no indicator lights up during the battery test, it is likely that the battery is depleted and can no longer accept or hold a charge.
2. Reinsert the battery back into the laptop. Turn it on using the power adapter. Once the desktop appears, look for the battery indicator icon in the lower right corner of the screen, near the clock. You should see a battery image. Hover your mouse over this icon to see how much power remains in the battery. Windows should inform you that the battery is now charging. If there is a red X above the battery icon, it means that the battery is not charging at all and is likely depleted.
3. Go to "Start," "Control Panel," and "Power Options." Check the battery charging tab. If the battery is in a state to charge, an indicator will show that charging is in progress. If the battery can no longer be charged, a red X will likely appear above the battery icon. Turn off the laptop.
4. Remove the battery and place it in a ziplock plastic bag. Put the battery in the freezer compartment of your refrigerator for 24 hours. After 24 hours, remove the battery from the freezer and allow it to "thaw" for two hours. Reinsert the battery into the laptop (making sure it is completely dry first). If you’re lucky, freezing may bring the battery back to life — at least for a short time. If the battery is still depleted, the diagnosis is complete.
5. Replace the battery if all else fails. Visit the manufacturer's website to find the exact replacement battery for your brand and model of laptop. Only purchase new batteries.

To maximize battery performance, you can take several steps:

1. Avoid memory effect — keep the battery in good condition by fully charging it and then completely discharging it at least once every two to three weeks. An exception to this rule is Li-Ion batteries, which do not have a memory effect.
2. Keep batteries clean — it's a good idea to clean dirty battery contacts with a cotton swab and alcohol. This helps maintain a good connection between the battery and the device.
3. Exercise the battery — do not leave the battery in a dormant state for extended periods. It is recommended to use the battery at least once every two to three weeks. If the battery has not been used for a long time, follow the replacement procedure described above.
4. Store the battery — if you do not plan to use the battery for a month or longer, store it in a clean, dry, and cool place, away from heat sources and metal objects. NiCad, NiMH, and Li-Ion batteries will self-discharge during storage; remember to charge the batteries before use.

Different voltages listed on batteries can be compatible. For example, the voltages in the same pairs below are compatible:
3.6V / 3.7V
7.2V / 7.4V
10.8V / 11.1V
14.4V / 14.8V

Yes. The capacity of a battery does not affect its compatibility. A battery with a higher capacity will simply power the device longer before it needs to be recharged.
In addition to capacity, it's important to check the dimensions and weight, as sometimes higher-capacity batteries can be larger, making them impractical for certain applications, even though they are compatible.

Each device listed on our website is linked exclusively to goods/products that are 100% compatible with that device.
If you're still unsure which product is right, contact us and we'll be happy to help you.